Frequently Asked Questions

Everything you need to know about your OntarioKnife shopping experience

How long does shipping take within Canada?

Standard shipping typically takes 3-7 business days for most provinces, while express shipping options are available for delivery within 1-2 business days.

What is your return policy for apparel?

We offer a 30-day return window for all unworn garments with original tags attached. Please note that for hygiene reasons, intimate apparel and earrings are final sale.

How do I determine my correct size?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, OntarioKnife ships to over 50 countries worldwide. International delivery times vary by location and typically range from 7-14 business days.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Can I track my order once it has been placed?

Absolutely. Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress.